Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal information

• Name, email address and phone number
• City, ZIP code or service address, and details about your home or business that you share when you request a quote or schedule a cleaning
• Information you submit in our Spin & Win promotion (name, email, phone number, the service you selected and your reward code)
• Opt-in records and timestamps for communication channels such as SMS and email
• We do not collect payment card information through this website

Non-personal information

• IP address, browser type and device information
• Basic website usage information
• Cookies and similar technologies, including your browser’s local and session storage

Customer communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Preparing quotes and scheduling cleanings
• Communicating with you about your inquiries, appointments and promotions
• Applying promotional rewards you have won
• Enhancing website functionality and user experience
• Ensuring security, preventing spam and fraud, and enforcing promotion limits (for example, one spin per person every 15 days, using scrambled versions of your IP address, email and phone number)
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text message program terms & conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services. These may include transactional messages (such as quote updates, appointment confirmations and arrival times) and, with your separate and explicit consent, promotional marketing messages.

Opt-in & consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• Consent to receive text messages is not a condition of purchase
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message frequency & content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & support

• Reply “HELP” for assistance or contact us at info@tcscleaningservicellc.com
• Customer support is available Monday to Friday, 8am to 5pm

Carrier information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent or trade personal information. We may share information with:

Service providers

• Third-party vendors who assist in our operations (for example, website hosting, email delivery and appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• Service providers are expected to maintain confidentiality and security

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In case of mergers, acquisitions or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of data in transit (HTTPS)
• Access controls, with information available only to people who need it to serve you
• Prompt action and breach notification in accordance with applicable laws

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies, including your browser’s local and session storage, to:

• Make the quote form and promotions work (for example, to remember a reward you have claimed)
• Remember your preferences
• Improve website functionality and user experience
• Understand site traffic and measure the effectiveness of our services, if we enable analytics tools

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links & Services

Our website may contain links to third-party websites and profiles, such as Google, Yelp, Facebook, Instagram and Angi. We are not responsible for their privacy practices and encourage you to review their policies.

Our service area map loads map software from cdnjs (Cloudflare) and map tiles from OpenStreetMap. When the map loads, those services receive your IP address and browser information. This privacy policy applies only to information collected by TCS Cleaning Service LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.