Privacy Policy

Effective Date: 2026

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TCS Cleaning Service LLC ("TCS Cleaning Service," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule a cleaning service, subscribe to our communications, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect both personal and non-personal information.

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Personal Information

When you contact us or request services, we may collect information including:

• Full name

• Email address

• Phone number

• Property address

•  ZIP code

• Service location

• Type of cleaning service requested

• Preferred appointment dates

• Messages or additional information you voluntarily provide

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If online payments become available through our website, payment information will be processed securely by our third-party payment providers. TCS Cleaning Service does not store complete credit card information on its servers.

 

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Website navigation behavior

• Referral source

• Approximate geographic location

• Date and time of access

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This information helps us improve our website, understand visitor behavior, and optimize our marketing efforts.

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2. How We Collect Information

We collect information when you:

• Request a free quote

• Fill out a contact form

• Schedule a cleaning service

• Subscribe to our newsletter

• Contact us by email or phone

• Interact with advertisements

• Visit our website

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Certain information is collected automatically through cookies and similar technologies.

 

3. Why We Collect Your Information

We use the information we collect to:

• Respond to quote requests

• Schedule and manage appointments

• Provide cleaning services

• Improve customer service

• Communicate with customers

• Send appointment confirmations and reminders

• Respond to questions and support requests

• Improve our website and user experience

• Analyze website performance

• Personalize marketing campaigns

• Measure advertising effectiveness

• Comply with applicable legal obligations

• Protect against fraud or unauthorized activity

 

4. Marketing Communications

With your permission or where permitted by applicable law, we may send:

• Promotional emails

• Seasonal offers

• Cleaning tips

• Company updates

• Service reminders

• Newsletters

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You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

We comply with the CAN-SPAM Act regarding commercial email communications.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and deliver relevant advertising.

Cookies may be used to:

• Remember user preferences

• Improve website performance

• Measure visitor activity

• Analyze marketing campaigns

• Personalize content

• Support advertising through third-party platforms

You may disable cookies through your browser settings. However, doing so may affect certain website features.

 

6. Analytics and Advertising Technologies

Our website may use services including:

• Google Analytics

• Google Ads

• Google Tag Manager

• Meta Pixel (Facebook & Instagram)

• Wix Analytics

• Other similar analytics and marketing platforms

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These services may collect anonymous or pseudonymous information regarding website usage and interactions.

These technologies help us understand visitor behavior, improve our services, measure advertising performance, and provide more relevant marketing. You can manage your advertising preferences through your Google and Meta account settings.

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 7. How We Share Information

We do not sell your personal information.

We may share your information only when necessary with:

• Website hosting providers

• Payment processors

• Marketing platforms

• Analytics providers

• Email marketing services

• Customer communication platforms

• Scheduling software providers

• Government authorities when required by law

All third-party providers are expected to maintain appropriate security standards.

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

 

9. Data Retention

We retain personal information only as long as necessary to:

• Provide our services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

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When information is no longer required, it will be securely deleted or anonymized whenever reasonably possible.

 

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

 

11. Children's Privacy

Our website and services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

 

12. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Request a copy of your personal information

• Withdraw consent for marketing communications

• Object to certain processing activities where applicable

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To exercise these rights, please contact us using the information below.

 

13. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

California residents may have the right to request information about the categories of personal information collected, request deletion of personal information, and exercise other rights provided by applicable law.

 

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to these signals, our website may not respond to Do Not Track requests.

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15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or services.

The updated version will be posted on this page with a revised Effective Date.

We encourage visitors to review this Privacy Policy regularly.

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16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

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TCS Cleaning Service LLC

Website: https://www.tcscleaningservicellc.com

Email: tcscleaningservicellc@gmail.com

Phone: (240) 237-7569

Service Area:
Maryland, Northern Virginia, and the Washington, DC Metro Area.

We will make reasonable efforts to respond to your request as promptly as possible.

 

Your Consent

By using this website, requesting our services, or otherwise interacting with TCS Cleaning Service LLC, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.