A Cleaning Company Built on Care, Trust and Hard Work

Who is behind TCS Cleaning Service?

Short answer: Tati de Souza founded it, and it is a family-owned residential and commercial cleaning company in Maryland.

The company is led by a founder you can meet: Tati de Souza, who brings more than ten years of hands-on cleaning experience. It is based in Frederick, Maryland, and its team also works in Urbana, New Market, Clarksburg and Washington, DC. The story at the top of this page explains how a single person cleaning homes became a local team, and the personal approach she started with is the one the team keeps today.

Which principles shape a TCS cleaning?

Short answer: Care, trust, consistency, attention to detail, reliability and people first.

These are the six values the company is built on, in its own words:

• Care: every home and business gets the attention and respect we would want for our own
• Trust: being invited into someone’s space is a responsibility we never take for granted
• Consistency: clients can count on us every time we clean, not only the first
• Attention to detail: noticing the details that make a space feel cared for
• Reliability: showing up, communicating clearly and doing what we say we will do
• People first: kindness and respect for clients, team and community

What does attention to detail look like in a TCS cleaning?

Short answer: Reviewers mention windows, the space under the rugs, baseboards and even the inside of the trash and recycling cans.

Attention to detail is one of the six values, and clients notice it. After a deep cleaning, Ingrid Fernandes wrote in her Google review that the team cleaned the windows, under the rugs, baseboards and even inside the trash and recycle cans. Other reviewers describe the team as very detail-oriented, careful and thorough. In the 32 written reviews, 11 praise the thoroughness or the attention to detail. If you want that level of detail, read about our deep cleaning, and see what is already included in the price.

Why does trust matter so much when you hire a cleaner?

Short answer: Because a cleaner comes into your home or business, so who they are and how they communicate matters.

A cleaning is different from most services: the person is inside a place that matters to you, often while you are not there. That is why TCS treats the invitation as a responsibility. In the 32 written Google reviews, 14 mention professionalism, 11 praise attention to detail and 9 mention communication or responsiveness. You can read them on our reviews page.

Are background checks on cleaners normal?

Short answer: Yes: the EEOC says it is not illegal for an employer to require a background check, as long as it is not used to discriminate.

The EEOC explains that it is not illegal for an employer to ask questions about an applicant’s or employee’s background, or to require a background check. It also says employers cannot conduct background checks or use the information in a way that denies equal employment opportunity to anyone on a protected basis, by intent or by unlawful disparate impact. TCS cleaners are background-checked. This is general information, not legal advice.

What do “insured” and “bonded” mean for a cleaning company?

Short answer: Insurance covers business liabilities, and a fidelity bond covers an employer’s loss from an employee’s dishonest act.

According to the NAIC glossary of insurance terms, comprehensive general liability is coverage of all business liabilities unless specifically excluded in the policy contract, and a fidelity bond or policy covers an employer’s loss resulting from an employee’s dishonest act, such as the loss of cash, securities or valuables. TCS is insured and bonded. Policies differ, so it is reasonable to ask any cleaning company what its insurance and bond cover.

What does the 100% satisfaction guarantee mean?

Short answer: If you are not completely satisfied with an area TCS cleaned, you say so within 24 hours of the service and the team returns to re-clean it at no additional charge.

The guarantee is a commitment to listen and to fix. If an area we cleaned does not meet your expectations, tell us within 24 hours of your service and the team will return to clean it again, with nothing extra to pay. The details of how it works are on our guarantee page. If you are comparing companies, ask each one how it handles a cleaning that falls short, and whether the answer is in writing.

What does TCS clean, for homes and for businesses?

Short answer: Eight services, from deep and regular cleaning to move-out, Airbnb, office, post-construction and seasonal cleaning.

Eight services cover the usual situations. The first group is for the home you live in: deep cleaning for a full reset, regular cleaning on a schedule, standard cleaning for a lighter visit, seasonal cleaning for a fresh start, and move-in and move-out cleaning for empty places. The second group is for properties and workplaces: Airbnb cleaning, office and commercial cleaning and post-construction cleaning. Optional extras are on the cleaning add-ons page. Not sure which one fits? Describe your situation in the quote form and we will recommend the right service.

How is the price of a TCS cleaning set?

Short answer: Prices start at $160 per cleaning, and a free quote gives the figure for your home.

Regular, deep, move-out and post-construction cleanings may have different pricing, and none of them is priced by a fixed number of hours: the size and condition of the home and the scope of the service set the price. Everything the price already includes is listed on the pricing page, as of October 2026. A free quote then gives the exact figure for your address, so the number you see is the number you pay.

How do you get started with TCS?

Short answer: Request a free quote and the team replies within 24 hours on business days.

Tell us your city or ZIP code, the service you need and, if you can, the size of your home. There is no obligation, and the quote does not commit you to booking. We reply Monday to Friday within 24 hours with the price for your home, and you can also call (240) 540-4545 during weekday hours. Start your quote.

Is there a local family-owned cleaning company near me in Frederick, MD?

Short answer: Yes: TCS is a family-owned company based in Frederick that also serves nearby Maryland towns and Washington, DC.

Anyone searching for a family-owned house cleaning company, residential cleaning or commercial cleaning around Frederick can start here. The team’s base is Frederick, and its work reaches Frederick, MD, Urbana, MD, New Market, MD, Clarksburg, MD, Washington, DC, along with the communities between them. The coverage map takes a city or ZIP code and tells you right away whether the address is covered.